Shipping policy
At Vellure, we are committed to delivering your order efficiently and securely. Please review our shipping information below.
Order Processing
All orders are processed within 24–48 hours of being placed. Orders are not shipped or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly extended. If there is a significant delay, we will notify you via email.
UK Shipping
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We are based in the United Kingdom and primarily ship within the UK.
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UK shipping is charged at a fixed rate, which will be displayed at checkout.
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Estimated delivery time: 2–5 working days after dispatch.
International Shipping
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International shipping is available.
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Shipping costs for international orders are calculated at checkout.
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Delivery times may vary depending on destination and local courier services.
Please note: International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the item price or shipping cost.
Tracking Information
All orders are shipped with tracking. Once your order has been dispatched, you will receive an email containing your tracking number so you can monitor your delivery.
Lost or Missing Parcels
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If your parcel is lost in transit and there is no proof of delivery, Vellure will issue a replacement order.
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If a parcel is marked as delivered by the courier and proof of delivery is provided, we are not responsible for loss or theft after delivery.
Incorrect Address
Please ensure all shipping details are correct at checkout. Vellure is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team and we’ll be happy to assist.